Refund policy

Last updated: August 26, 2026

Because WESTBAY items are made to order, we do not accept returns or exchanges for change of mind, size, or fit. Please review the product description and Size Guide before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact Support@westbayclothing.com within 7 days after delivery. Include your order number and clear photos showing the issue and the item received.

Do not send an item back unless WESTBAY has approved the return and provided instructions. Unapproved returns may not be accepted or refunded.

Approved remedies and refunds

For an approved claim, WESTBAY may provide a replacement, exchange, or refund, at WESTBAY’s option unless applicable law requires a different remedy.

If a refund is approved, it will be issued to the original payment method, normally within 10 business days after approval. Your bank or card issuer may take additional time to post the credit.

Nothing in this policy limits any rights or remedies available under applicable law.

Questions: Support@westbayclothing.com